Privacy Policy

At TwoTone Creative, we believe trust matters. That includes how we communicate, how we serve our clients, and how we handle the information people share with us.

This Privacy Policy explains what information TwoTone Creative collects, how we use it, how we protect it, and the choices you have. By using our website, submitting a form, scheduling a call, communicating with our team, or working with us, you agree to the practices described below.

Information We Collect

We may collect personal information you choose to share with us, including:

• Name
• Email address
• Phone number
• Organization or company name
• Job title or role
• Website URL
• Information you submit through contact forms, discovery call forms, surveys, or project inquiries
• Budget, service interest, marketing goals, or business challenges you choose to share
• Billing, payment, and account information when you become a client
• Communications you send to us by email, phone, form submission, text message, or other channels

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on our website
• Referring website or search engine
• General location information
• Website interactions, form activity, and analytics data

How We Use Your Information

We use personal information to:

• Respond to your questions or requests
• Schedule discovery calls, meetings, or consultations
• Understand your organization, goals, and marketing needs
• Provide proposals, estimates, services, and support
• Manage client relationships and projects
• Send relevant emails, updates, resources, or marketing communications
• Improve our website, services, content, and user experience
• Analyze website performance and marketing effectiveness
• Process payments and manage invoices
• Protect the security and integrity of our website, systems, and business
• Meet legal, accounting, contractual, and compliance obligations

We do not use your information to make automated decisions that produce legal or similarly significant effects.

Email and Marketing Communications

If you sign up for emails, download a resource, schedule a call, submit a form, or otherwise ask to hear from us, we may send you helpful content, company updates, service information, or marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send necessary service-related or transactional messages, such as project updates, invoices, meeting details, or account information.

Text Messages

If you provide your mobile phone number, we may contact you by text message for business-related purposes, such as scheduling, meeting coordination, project communication, or follow-up.

If we use automated or recurring marketing text messages, we will ask for your consent where required. Message and data rates may apply. You may opt out of text messages by replying STOP or by contacting us.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to understand how visitors use our site and to improve our marketing.

These tools may help us:

• Remember preferences
• Measure website traffic and performance
• Understand which pages are most useful
• Improve website functionality
• Evaluate marketing campaigns
• Show relevant content or advertising

You can usually manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Depending on your location and the tools active on our website, certain analytics or advertising practices may be considered targeted advertising, sharing, or selling under some privacy laws. Where required, we will provide a way for you to opt out.

How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers who help us operate our business, website, and client services. These may include:

• Website hosting providers
• CRM and email marketing platforms
• Scheduling tools
• Analytics providers
• Advertising platforms
• Payment processors
• Project management tools
• Professional advisors, including legal, tax, insurance, and accounting partners
• Contractors or team members involved in providing services to you

These providers are only allowed to use information as needed to provide services to us or as otherwise permitted by law.

We may also share information if required to:

• Comply with applicable law, regulation, subpoena, or legal process
• Protect our rights, property, clients, team, or business
• Enforce agreements or policies
• Prevent fraud, misuse, or security issues
• Complete a business transaction, such as a merger, acquisition, or sale of assets

Client and Project Information

If you work with TwoTone Creative as a client, we may collect and use information needed to provide services, manage projects, communicate with your team, and fulfill our agreement with you.

This may include brand materials, website access, marketing data, analytics, business goals, internal documents, campaign information, creative feedback, and other materials you choose to share with us.

We treat client information with care and use it only to provide services, support the client relationship, improve our work, and meet business or legal obligations.

Payment Information

If you make a payment to TwoTone Creative, payment information may be processed by third-party payment providers or financial institutions. We do not store full credit card numbers on our website unless clearly disclosed and handled through secure payment systems.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, email system, or digital platform can be guaranteed completely secure. Please use care when deciding what information to send electronically.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.

Retention periods may vary depending on the type of information and the reason we collected it.

Your Privacy Choices

Depending on where you live and how you interact with us, you may have the right to:

• Request access to personal information we have about you
• Ask us to correct inaccurate information
• Ask us to delete certain information
• Opt out of marketing emails
• Opt out of certain targeted advertising or data sharing, where applicable
• Request a copy of certain personal information
• Appeal a privacy rights decision, where applicable by law

To make a privacy request, contact us using the information at the bottom of this page. We may need to verify your identity before completing your request.

State Privacy Rights

Some state privacy laws provide additional rights to residents of those states. These rights may apply depending on where you live, the nature of your relationship with us, and whether TwoTone Creative meets the legal thresholds under that state’s law.

Where required, we will honor applicable privacy rights, including rights provided under Iowa law, California law, and other state consumer privacy laws.

California Privacy Notice

If you are a California resident, this section provides additional information that may apply under the California Consumer Privacy Act, as amended.

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, and organization name
• Commercial information, such as services requested or purchased
• Internet or network activity, such as website usage, pages viewed, and interaction data
• Professional or employment-related information, such as job title or role
• Inferences based on interactions with our website, forms, or marketing communications

We collect this information for the business and commercial purposes described in this Privacy Policy.

We may disclose personal information to service providers and business partners that help us operate our website, marketing, client services, scheduling, analytics, communications, and payment systems.

We do not knowingly sell personal information for money. If our use of advertising or analytics tools is considered “sharing” or “selling” under California law, you may have the right to opt out.

California residents may request to know, access, correct, delete, or opt out of certain uses of personal information, subject to legal limitations.

Children’s Privacy

Our website and services are intended for businesses, churches, nonprofits, and organizations. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Links to Other Websites

Our website may link to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing information with them.

International Visitors

TwoTone Creative is based in the United States. If you access our website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your country.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after an update means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

TwoTone Creative, LLC
4800 Mills Civic Parkway, Suite 204
West Des Moines, Iowa 50265

Phone: 515.864.6657
Website: twotonecreative.com