Client Experience Assistant
A Note From Our Founder
We’re TwoTone Creative—a marketing agency based in West Des Moines, Iowa. We partner with organizations to bring clarity to their message and consistency to how they show up. We align brand, strategy, and execution so the work not only looks right, but performs. We also work with clients that we truly care about and want to see win.
We’re growing.
That growth means we’re expanding our team, creating new roles, or duplicating existing roles to better serve our clients and strengthen our capabilities.
The best part? This is one of those roles. If you’re remarkable at what you do, resourceful in how you do it, and a genuinely relational person to be around, come show us what you’ve got.
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
A Typical Work Week
‼️ This is a full-time, in-person role at our West Des Moines office. Remote work is not available.
As the Client Experience Assistant at TwoTone, you’ll serve as the right hand to our Client Experience Officer (CXO), helping keep priorities organized, communication flowing, and projects moving forward. You’ll gain a front-row seat to how exceptional client relationships are managed while learning the systems and processes that drive our Client Experience department. This role is ideal for someone who is highly organized, proactive, and excited to grow in a fast-paced marketing agency.
Top 5 Responsibilities:
- Calendar and inbox management
- Manage and organize communication across email, Slack, Monday.com, and Basecamp
- Track follow-ups, action items, and department priorities
- Prepare meeting notes, agendas, and supporting materials
- Anticipate needs and proactively remove obstacles before they become problems
Other Responsibilities:
- Document processes, workflows, and meeting notes
- Shadow client meetings and capture action items
- Draft, review, and send communications on behalf of the CXO
- Organize and prepare meeting agendas, materials, and follow-up items
- Manage leadership calendars to maximize alignment and efficiency
- Create and update reports, presentations, and dashboards in Google Workspace
- Coordinate travel arrangements and itineraries
- Maintain organized digital files, documentation, and internal resources
- Identify opportunities to improve organization, processes, and team efficiency
- Run occasional errands and assist with operations
- Jump in wherever needed to help the Client Experience team succeed
Required Skills:
- Exceptionally organized with strong attention to detail
- Highly proactive and able to anticipate needs without being asked
- Excellent written and verbal communication skills
- Strong follow-through and time management
- Comfortable managing multiple priorities simultaneously
- Professional, dependable, and resourceful
- Tech-savvy and quick to learn new software platforms
- Strong problem-solving skills and willingness to ask thoughtful questions
- Comfortable working in a fast-paced, collaborative environment
- Positive attitude with a desire to support others and continuously learn
Extra Skills:
Would be awesome, but not required.
- Administrative or executive assistant experience
- Project coordination experience
- Experience with Monday.com, Basecamp, Slack, or similar project management tools
- Experience managing calendars or executive schedules
- Marketing agency experience
- Customer service or client-facing experience
- Bachelor’s degree in Business, Communications, Marketing, or a related field
Benefits
- Competitive salary with performance-based raises
- Custom development plans to help you grow
- Clear promotion pathways
- PTO that rewards your expertise and dedication
- Free snacks and drinks at the office
- Optional Work-from-Home Wednesdays
- Paid holidays
- 100% paid maternity and paternity leave
- 401(k) with 4% company match
- Comprehensive health and dental insurance
- Transparent leadership so you know what we’re striving for, why, and how
- Vision and life coverage
- Short-term and long-term disability insurance
- We love to celebrate: birthdays, team anniversaries, Christmas, and every big win
- Signature events like our Annual Murder Mystery Dinner and Vision Day
- MacBook laptop and a second monitor are provided
- Professional development opportunities (conferences, training)
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Remarkable • Relational • Resourceful •
Core Values
Remarkable
We create work that leaves an impression. We over-deliver and “wow” with every interaction. We are committed to doing work that makes an impact.
Relational
We believe marketing is about people and so are we. We serve each other and everyone with joy. We are rooting for one another and our client’s success.
Resourceful
We bring clarity and solve tough problems. We bring our own batteries (not literally, batteries are in the office storage closet). We are quick, clever, and upbeat when difficulties come.
Think you’re a good fit?
Email Chloe Schumacher at chloe@twotonecreative.com with the following:
After looking at our website and social media, what can you tell us about TwoTone and why you’d be a good fit? Please send the answer to your question along with a PDF of your resume.
