Account Manager

A NOTE FROM OUR FOUNDER

We’re TwoTone Creative—a marketing and design agency in West Des Moines built on strategy, creativity, and relationships. We partner with mission-driven organizations to help them tell their story with clarity and impact because their work matters, and so does how it’s communicated.

We’re passionate about delivering great work, but we care just as much about the people behind it—our clients and our team. Around here, collaboration isn’t a buzzword. We show up for each other, push for excellence, and celebrate every win.

Now, we’re looking for an Account Manager who loves building strong relationships, thrives on organization, and knows how to keep projects moving without missing the details. If you’re someone who values people, strategy, and great marketing, this could be the perfect next step for you.

Benefits

Competitive salary with performance-based raises
Custom development plans to help you grow
Clear promotion pathways
PTO that rewards your expertise and dedication
Free snacks and drinks at the office
Optional Work-from-Home Wednesdays
Paid holidays
100% paid maternity and paternity leave
401(k) with 4% company match
Comprehensive health and dental insurance
Transparent leadership so you know what we're striving for, why, and how
Vision and life coverage
Short-term and long-term disability insurance
We love to celebrate: birthdays, team anniversaries, Christmas, and every big win
Signature events like our Annual Murder Mystery Dinner and Vision Day
MacBook laptop and a second monitor are provided
Professional development opportunities (conferences, training)

A Typical Work Week

‼️ We believe the best work happens together.
This is a full-time, in-person role at our West Des Moines office. Remote work is not available.

As an Account Manager at TwoTone, you’re the connection point between our clients and our creative team. You’ll build strong relationships, manage day-to-day communication, and keep projects running smoothly from start to finish. This role is all about organization, clarity, and care—making sure every client feels heard, supported, and confident in the work we deliver.

You’ll track details, manage timelines, and ensure projects stay on budget, but you’ll also play a key role in helping clients reach their goals. At TwoTone, you won’t just manage tasks—you’ll help mission-driven organizations make a real impact.

Required Qualities and Skills

Previous agency experience
Proven experience in an agency setting (fast-paced, client-focused environment)
Proficient on Mac and familiar with creative and productivity tools
Exceptional written and verbal communication skills with excellent grammar
Ability to craft clear, concise messaging for client communications
Comfortable collaborating with conservative Christian churches and mission-driven nonprofits
Demonstrates sound judgment, integrity, and professionalism in every interaction
Self-starter who thrives on working independently and efficiently
Strong multitasking skills—able to pivot quickly between projects without losing accuracy
Tech-savvy and eager to learn new apps and software
Confident leading projects, guiding strategy, and collaborating with creative teams
Meticulous attention to detail (yes, we’re looking for Type A here)
Highly organized with systems that support team efficiency and client success
Dependable and punctual—someone the team and clients can count on

Top 5 Responsibilities

Ensure client satisfaction
Manage client communication
Track deliverables and deadlines
Oversee budgets and timelines
Resolve issues quickly

Other Responsibilities

Tracking client requests and troubleshooting problems
Build positive, long-term relationships with clients that foster trust
Lead in-person meetings and video calls to clarify goals and strategies
Collaborate with leadership on proposals (no cold sales required)
Serve as the go-to contact for client questions and concerns
Develop effective communication workflows for clients and our team
Inspire repeat business through exceptional service and proactive ideas
Monitor and measure client satisfaction to ensure excellence
Offer marketing insights and strategic recommendations
Track client requests and troubleshoot problems efficiently

Remarkable

We create work that leaves an impression. We over-deliver and “wow” with every interaction. We are committed to doing work that makes an impact.

Relational

We believe marketing is about people and so are we. We serve each other and everyone with joy. We are rooting for one another and our client’s success.

Resourceful

We bring clarity and solve tough problems. We bring our own batteries (not literally, batteries are in the office storage closet). We are quick, clever, and upbeat when difficulties come.