TwoTone Creative is a marketing and design agency located in West Des Moines, Iowa. We design and write for a variety of clients, helping them with their communication strategies, design, messaging, social, and marketing initiatives. Our team atmosphere allows us to be nimble, take ownership of our work, and move quickly to serve our clients. We work from a bright, comfortable, friendly office, and believe deeply in work/life balance. We are looking for an experienced, creative, and fun individual to join us. If this gets your heart racing with excitement, keep reading and I hope we can meet soon.
Client Experience Manager
We call our Account Managers “Client Experience Managers” because they do so much more than manage accounts.
A NOTE FROM OUR FOUNDER
Benefits
- Competitive salary
- Room for growth in the company
- Competitive and Graduated paid time off
- Paid holidays
- Paid parental leave
- 401K with 4% company match
- Health and dental insurance
- Vision and accident insurance
- Short-term and long-term disability
- Work From Home Wednesdays
- Regular team lunches (birthday / work anniversaries / other celebrations!)
- Team outings and events
- MacBook Pro and 2nd monitor provided
A Typical Work Week
This is a full-time, in-person position for our West Des Moines office. Not open for remote work at this time.
The Client Experience Manager (CEM) is an advocate for our clients and strives to provide timely solutions to all requests. The CEM maintains our existing clients while growing our customer base, keeping accurate correspondence records, developing customer service procedures, informing internal team members on relevant information, and recommending different solutions and services to clients.
Top 5 Responsibilities:
- Client satisfaction
- Client communication
- Deliverable tracking
- Manage budgets
- Issue resolution
Other Responsibilities:
- Creating and maintaining positive, long-term relationships with clients to build trust
- Determining client needs by conducting in-person meetings or video/conference calls to outline their goals
- Collaborating with leadership team to inform proposals
- Acting as a point of contact for clients to address any issues or concerns
- Developing effective communication platforms for clients and staff
- Inspiring repeat business from clients through relationship building
- Conducting customer service workshops and presentations
- Monitoring and measuring client satisfaction
- Offering advice to clients on services and products
- Developing surveys and capturing client information
- Tracking client requests and troubleshooting problems
Required Skills
- Previous agency experience
- Mac proficient
- Ability to write clearly, concisely and with correct grammar
- Comfortable working with conservative Christian churches and non-profits
- Uses good judgment and works with integrity
- Works independently and quickly
- Strong written and verbal communication skills
- Ability to quickly change from one project to another
- Adeptness with learning new apps and software
- Comfortable leading projects and other designers
- Attention to detail (seriously – looking for type-A people)
- Good organizational skills that support the rest of the team
- Punctual and dependable
Remarkable
We create work that leaves an impression. We over-deliver and “wow” with every interaction. We are committed to doing work that makes an impact.
Relational
We believe marketing is about people and so are we. We serve each other and everyone with joy. We are rooting for one another and our client’s success.
Resourceful
We bring clarity and solve tough problems. We bring our own batteries (not literally, batteries are in the office storage closet). We are quick, clever, and upbeat when difficulties come.
