Senior Account Manager

A NOTE FROM OUR FOUNDER

TwoTone Creative is a marketing and design agency located in West Des Moines, Iowa. We design and write for a variety of clients, helping them with their communication strategies, design, messaging, social, and marketing initiatives. Our small team atmosphere allows us to be nimble, take ownership of our work, and move quickly to serve our clients. We work from a bright, comfortable, friendly office, and believe deeply in work/life balance. We are looking for an experienced, creative, and fun individual to join us. If this gets your heart racing with excitement, keep reading and I hope we can meet soon.

Jenny's signature

Benefits

  • Competitive salary
  • Quarterly bonus / Profit-sharing program
  • Room for growth in the company
  • Graduated paid time off
  • Paid holidays
  • Paid parental leave
  • 401K with 4% company match
  • Health and dental insurance
  • Vision and accident insurance
  • Short-term and long-term disability
  • Summer hours
  • Regular team lunches (birthday / work anniversaries / other celebrations!)
  • Team outings and events
  • MacBook Pro, 2nd monitor, personal goal planner, and full focus planner provided

A Typical Work Week

  • Manage multiple accounts; develop positive working relationships with all customer touch points
  • Drive client retention, renewals, upsells, and client satisfaction
  • Provide input on new processes and workflows as needed
  • Talking directly with clients via email, phone, and in-person
  • Working and solving problems independently and knowing when to ask questions
  • Helping to manage projects virtually through our project management tool, Basecamp
  • Participate in creative brainstorms
  • Maintaining detailed meeting- and project-related notes
  • Create systems and ensure they are followed
  • Proactively providing project updates to other project managers and clients
  • Manage project deadlines, timelines, and budgets

Required Skills

  • 3+ years of previous agency experience
  • Mac proficient
  • Ability to write clearly, concisely and with correct grammar
  • Comfortable working with conservative Christian churches and non-profits
  • Uses good judgment and works with integrity
  • Works independently and quickly
  • Strong written and verbal communication skills
  • Ability to quickly change from one project to another
  • Adeptness with learning new apps and software
  • Comfortable leading projects and other designers
  • Attention to detail (seriously – looking for type-A people)
  • Good organizational skills that support the rest of the team
  • Punctual and dependable

Remarkable

We create work that leaves an impression. We over-deliver and “wow” with every interaction. We are committed to doing work that makes an impact.

Relational

We believe marketing is about people and so are we. We serve each other and everyone with joy. We are rooting for one another and our client’s success.

Resourceful

We bring clarity and solve tough problems. We bring our own batteries (not literally, batteries are in the office storage closet). We are quick, clever, and upbeat when difficulties come.

THINK YOU'RE A GOOD FIT?

Email Jenny Cross at jenny@twotonecreative.com with your resume.